Conversation & research
We begin by looking closely at what your restaurant and team need, combining honest conversation with research from the floor.
Services
Training built around your restaurant
No two restaurants are the same. Every training is authentic to your business and tailored to your needs, areas of improvement and where you want to go.
Tailored to your restaurant
The content, examples and focus are shaped around your service, your opportunities and the direction you want your business to grow in.
Personalised KPIs
Each team member receives personal goals based on their role, confidence and areas for improvement, so everyone has a clear and relevant path forward.
01
Mystery Guest
I visit your restaurant as a guest before the training and experience the service as your customers do.
I observe the full guest journey, including the welcome, pace of service, food and drink moments, sales techniques, recommendations and missed opportunities. These observations give the team practical, recognisable examples to work with during training.
02
30-Day Improvement Training
A focused month of training and follow-up that brings service and confident selling together.
We work through the service steps and upselling opportunities that matter most to your restaurant. The programme gives the team clear areas to improve and creates a practical journey towards stronger performance over 30 days.
03
Service Training
A practical training focused on the service steps that shape a smooth and memorable guest experience.
The team learns how to welcome, guide and look after guests throughout their visit. It is especially helpful for new staff who need a clear, confident foundation for working on the restaurant floor.
04
Upsell Training
A dedicated training that focuses fully on making natural, confident recommendations.
The team learns how to recognise opportunities, guide choices and suggest additions without making the interaction feel forced. The focus stays on creating value for the guest while improving sales performance.